Refund policy
REFUND POLICY
U.S. Domestic Customers
Eligibility for Returns:
Returns are accepted within 30 days from the date of purchase. Items must be unused, in new condition, and in their original packaging.
Non-returnable items: Custom golf clubs, personalized items, opened golf balls or tees, and clearance items.
How to Return:
To start a return, please visit our [Returns Portal] or contact customer service at [Email Address] or [Phone Number].
Provide your order number and the reason for the return.
Return Shipping:
The customer is responsible for the cost of return shipping unless the product is defective, damaged, or the wrong item was sent.
We recommend using a trackable return shipping method to ensure that your return is processed.
Refunds and Processing:
Once your return is received and inspected, we will process your refund to the original payment method within 7–10 business days. Please note that shipping charges are non-refundable.
International (Worldwide) Customers
· Eligibility for Returns:
International returns are accepted within 30 days of receipt. As with domestic returns, items must be unused, in new condition, and in their original packaging.
Non-returnable items: Custom products, personalized items, opened consumables (golf balls, tees), and sale items.
· How to Return:
To initiate a return, please contact our customer service team at [Email Address] or [Phone Number].
Provide your order number, and include details about the product and reason for return.
· Return Shipping:
Customers are responsible for return shipping costs, including duties and taxes, unless the product is defective or incorrect.
We recommend using a trackable shipping method and ensuring the return package is properly insured.
· Refunds and Processing:
Once we receive your return, we will inspect the items and process a refund to the original payment method within 7–10 business days.
Please note that shipping, customs duties, and taxes are non-refundable.